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Sitting on desktop, watching a DVD, or playing a game have all happened during shutoff.īehaves as if power is cut to the system. Lemme summarise the problem once more:Ĭomputer powers down suddenly, without warning. What all could cause this? Perhaps it could help me with troubleshooting. Temp monitors show that things rarely go above 55 degrees celsius, so it's not overheating (I looked the cores up and those are rated to 90 degrees celsius). Vents are clean, fans sound like they're running fine. I've gone for a few days without power loss to a loss within an hour after the last. Since it seems totally random when it happens, I don't know how booting in safe mode will help any (I figure that's the next suggestion.) I have to either unplug the brick from the power strip or just turn off the strip and turn it back on. The light on the power brick goes out a few seconds after the computer does. They're sudden, as if power has been lost to the system. Power settings are set to high performance, and I'm still getting completely random powerdowns. The Kaspersky thing revealed nothing either. I've never had a problem with any of those as I've always been a careful web user, but I check regularly anyway. No viruses, malware, or rootkits detected. Some actual customer support would be wonderful right now. I have a ton of stuff on my computer, and I really do not want to reset it to factory defaults unless it's absolutely required. I'm terrified of defragging for fear of a power loss and totally screwing up the computer, and the same goes for windows updates.
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I've updated drivers (biting my nails the whole time for fear of a power off in the middle of things.) Products these days are usually designed to work fine until just after a warranty expires, so they don't have to deal with it. I have not pinned down what is causing it, and I'd like some support from some of the people at HP. Even when doing nothing but sitting at the user log in screen (if I locked it to step away), at the desktop, browsing the internet, or playing games. While I appreciate the assistance, I'm still getting the power-offs randomly. It doesn't bother me, but if there is a fix for that as well, that would be nice.įurther in the thread, I gave this information: I have to jury rig an image since "dead" pixels don't show up in screen shots. However, the only time that blue pixel appears is when there is is bright color on a certain part of the screen, and it's not the same area, but about six inches below that blue pixel. Near the top of the monitor, maybe five inches from the right side of the screen, there is a single blue pixel. This is difficult to describe, but I hope this is sufficient: The other minor bug is what I thought was a dead pixel, but it's not.
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Can I get some assistance as to what can be causing this? I've run a full system scan with MalwareBytes and Avira Antivirus, both of which have turned up nothing, so it's not virus related, AFAIK. I've had the system shutdown during both instances though, be it gaming or web browsing, which leads me to believe it is not an over heating issue. During normal web browsing usage, mid 30's to mid 40's is common such as below. According to the program, during peak usage, none of the components go above 58-60 degrees celsius.
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My first thought is that it is over heating, and being shut off to protect components, so I downloaded and installed Speed Fan, a free utility that monitors the temperatures of the CPU, GPU, Cores, and other things. Pressing the power button will not boot the computer until I have unplugged the powerbrick, and plugged it back in. The computer will just shutdown randomly, usually once every day or two. The warranty expired this February, and in the last month, I've had the unfortunate luck of dealing with an annoying problem.
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I purchased a brand new HP Touchsmart 600-1055 All-In-One PC from Amazon last year. I'm not sure if I should just link the thread explaining my problem or C/P it here. Needless to say, I've gotten pretty miffed at the total lack of zero support from the company, since my warranty expired. Over a month ago, I created a thread on the HP support forums, and have gotten very little assistance with it.